A Summary of things that caught my interest this week:
Another great blog I found this week – The Lefsetz Letter on the music industry and life. I love it.
From @mas90guru a great lesson in providing ongoing service My Heating Company is Smarter Than Me.
He always has good stuff, but the day following a presentation I gave to nonprofits on social media, @mackcollier posted How the Red Cross Defused a Potential Social Media Crisis Situation. Common sense and quick action save the day.
Ascent of the Social Media Climbers gives a great profile of Klout.
Enjoy your weekly reading!